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COVID-19

FAQs Orders and Deliveries | COVID-19 virus

 

  1. CAN I PLACE AN ORDER? WILL IKHAYAMOSSYDELIVER THE PACKAGE?

Yes, Simply Gadget's activities are currently continuing. However, delivery times may be longer than usual and our selection of items available for international shipping may be temporarily reduced. Do not use delivery addresses for buildings that may be closed due to the current provisions (e.g. schools).

  1. WHAT'S THE STATUS OF MY ORDER AND DELIVERY? CAN I CHANGE THE ADDRESS ON MY ORDER?

You can track your order and deliveries from your orders on simplygadgetsoutlet.com. You can change the delivery address for an order until it ships. Once your order has shipped, you can find tracking information in your order details. If an order includes multiple items, each may have separate delivery dates and tracking information.

  1. WHY ARE SOME, EXPEDITED AND NON-EXPEDITED, ITEMS TAKING LONGER TO SHIP?

As COVID-19 has spread, we have seen an increase in people shopping online. Logistics delays due to lesser personnel working.

  1. CAN I STILL MAKE RETURNS?

Yes. We are still processing returns. To start a return and learn more about returns, please visit our Return page

  1. IS IT SAFE TO RECEIVE ORDERS?

For guidance on Corona-virus, please refer to the World Health Organization website.

  1. SHIPPING DELAYS?

Yes, due to the recent outbreak. All logistics are being delayed and we cannot guarantee a delivery date.

  1. ORDER REFUNDS?

Processed order refunds can be subjected to a restocking fee of up to 25%.

Orders can be refunded within the 24h of placing the order will not be subjected to a restocking fee.